Waste Management of Orange County

David has worked for more than 30 years in the solid waste industry, spending all but six years working in Orange County. He joined the company in 1972, serving as the district manager/VP of operations until 1993. After briefly leaving the company, David re-joined Waste Management in 1999 to serve as district manager and then senior district manager of Waste Management of Orange County.

In this role, David oversees the operations of Waste Management's facilities in Santa Ana and Irvine, and the services provided throughout Orange County. He also works with local officials regarding the waste and recycling services provided in their cities.

In his 28 years of service with Waste Management, David has managed the implementation of automated residential trash, recyclables and greenwaste collection, wet and dry commercial collection and processing, as well as construction and demolition (C&D) collection and division in all of the cities serviced by Waste Management of Orange County.

David is a graduate of San Diego State University, with a B.S. in Psychology.

As district manager in Santa Ana, Tom works with the 158 drivers across three lines of business, mechanics, customer service representatives and support staff to provide waste and recycling services to Costa Mesa, La Habra, Orange, Santa Ana and other portions of Orange County.

Tom has been a district manager with Waste Management since 2003, serving in this capacity in both Irvine and Santa Ana. He has worked in the solid waste industry for 15 years, previously as an operations manager.

He has a bachelor's degree in English from the University of California, Irvine, and an MBA in Technology Management from University of Phoenix.

Bill has been with Waste Management for four years and began with the company as fleet optimization manager for the San Diego/Orange County market area. In addition, Bill has held a variety of management roles within WM, including senior route manager and most recently operations improvement manager for the San Diego/Orange County market area. Prior to working with WM, Bill worked 20 years at Federal Express, where he held many management positions including operations manager and senior manager.

Bill was born Missouri and raised in California. He received his B.A. degree from California State University at Long Beach, and earned an MBA from the University of California at Irvine in 2000.

Michelle has 12 years of experience working in the solid waste industry, serving as the community relations manager for several waste companies. She has worked in this capacity at Waste Management of Orange County since 1999.

In this role, Michelle provides tours of Waste Management's local facilities, speaks to school groups, customers and homeowners associations about waste disposal and recycling and is involved with a number of local community groups. She also works with the personnel of local cities served by the company on their waste and recycling programs. She is a member of the board of directors of the Laguna Beach Chamber of Commerce.

Michelle has a B.S. in public administration from Calvin College.

As grant administrator for Waste Management of Orange County, Silvia provides monies from programs established by the California Integrated Waste Management Board and the Department of Conservation to local organizations to administer waste reduction or diversion and recycling programs.

She is also the coordinator of the local used motor oil recycling program, which recycles approximately 11,000 gallons of used oil and about 5,000 filters per year through used oil collection programs, and household hazardous waste collection efforts. Silvia works with local cities and community groups on the coordination of recycling programs and community events.

Silvia began her work in the waste industry in 1989 as program director for "I Love a Clean San Diego," an organization dedicated to educating the community about conserving and enhancing the environment.

She has a teaching credential from the Universidad de Buenos Aires.

Chrystal has worked for Waste Management since 1993, when she joined the company as an accounting clerk. In 1997, she became the contract compliance coordinator for Waste Management of Orange County, later becoming contract compliance manager.

In this role, Chrystal works with local municipalities to ensure compliance with the California Integrated Waste Management Act, or Assembly Bill 939, the state law that requires each urisdiction in California to divert at least 50 percent of its waste away from landfills, whether through waste reduction, recycling or other means. She tracks monthly waste and recycling figures, and works with local officials to introduce new programs as necessary related to waste reduction or recycling. Chrystal's primary responsibility is for city, county and state reporting on AB 939 diversion and compliance. She also assists our cities with source reduction and recycling element (SRRE) preparation, as well as new "base year" revisions.

Chrystal is vice chair for community relations for the Orange Chamber of Commerce. She has a degree in accounting from Irvine Valley College.

Rick joined Waste Management in 2002 and became market area sales manager for the San Diego/Orange County market area in 2005. Previously, he served in the same position for Los Angeles.

Prior to joining Waste Management, Rick was with SBC/Pacific Bell for 28 years in an operations and sales capacity in Los Angeles and surrounding counties. Rick has a wide range of experience and knowledge in both operations and sales, and is well-versed in the regulatory environment in California.

Rick oversees the sales team for the San Diego and Orange county regions, serving customers with all types of waste and recycling needs. Rick can be reached at 714-480-2344 or rkahn@wm.com.

Karrie has been with WMOC for five years, spending two years as an account executive for permanent commercial business and three years as an account executive for temporary construction services. She manages the Orange County territory.

Prior to joining WMOC, Karrie worked in sales for the advertising and marketing industry. She is a member of the Chambers of Commerce in Newport Beach and Irvine.

For customer inquiries, she may be reached at 714-480-2336 or kcrawfo2@wm.com.

A member of the WMOC sales team since August 2005, Jeremiah previously worked in sales in the technology industry. He has worked with companies including Ingram Micro, the world’s largest technology distributor, and Ricoh, a diversified office automation equipment and electronics provider.

At Waste Management, Jeremiah works with customers in Costa Mesa, Newport Beach and the open area of Irvine, helping to assess and fulfill their waste and recycling needs.

Jeremiah graduated from California State University, Fullerton, with a degree in public relations. For customer inquiries, he may be reached at 714-480-2335 or jgilliam@wm.com.

Teresa has worked for Waste Management since March of 2001 as an outside sales representative. She started working in the territory of Costa Mesa developing new business and managing existing accounts. Now she is responsible for developing new business for the cities of Costa Mesa, Irvine and Newport Beach.

In addition, Teresa works closely with Waste Management Recycle America throughout Orange County. Customers like 3M, Baxter Healthcare and Ricoh Electronics have implemented or increased recycling and rebate programs with her assistance. She also helped WMOC win contracts with Orange Unified School District and American Campus Communities at UCI. She is knowledgeable about commercial customers’ needs and works with those who would benefit from equipment such as compactors and balers to achieve cost and collection efficiencies.

Teresa is currently involved with the Irvine and Newport Beach Chamber of Commerce. She is also part of the Certified Emergency Response Team, or CERT, in Irvine.

She graduated with honors from Chapman University with a degree in Sociology. She also obtained her Preliminary Teaching Credential through Concordia University. For customer inquiries, she may be reached at 714-480-2349 or tmathany@wm.com.

Joe Romero joined Waste Management of Orange County in May of 2006, as the outside sales representative for the company�s transfer stations in Orange and Irvine. As part of the Waste Management sales team, Joe works with local haulers and self-haulers to educate them on their disposal options at the company�s transfer stations and also address their needs as related to disposal and recycling. He is also instrumental in developing strategies to increase the recyclable volume at the transfer stations.

Previously, he was the account manager for Athens Disposal Services in Riverside. In this role, he worked with customers on a daily basis, in addition to creating promotional strategies and planning initiatives. Prior to this position, he served as the sales manager for Toyota and as a sales/service training coordinator for the Cintas Corporation.

Joe attended Santa Monica Community College, studying general avionics. He also was a member of the United States Navy for four years, participating in assignments related to aircraft airframes and fuel systems. Subsequent to his time in the Navy, Joe worked for six years as a shift manager at Aircraft Services Int�l Inc. Joe can be reached at (714) 685-6482 or jromero1@wm.com.

Charissa McAfee, Manager of Customer Experience

Charissa McAfee joined Waste Management in 2006 in the newly created position of manager of customer experience for the San Diego/Orange County market area. In this role, she works to ensure that employees are engaged in providing exceptional service to the company�s customers. She also manages Waste Management�s Service Machine program, which consists of processes and standards that help the company�s local operations deliver a high level of service to its customers. In addition, Charissa performs community and municipal relations activities for the company in San Diego County.

Previously, she was the executive director of MADD San Diego County. She is an active volunteer and has served on numerous boards, including the North Coastal Prevention Coalition and the San Diego County Alcohol and Drug Advisory Board.

Charissa is a graduate of Covenant College at Lookout Mountain, Georgia, with a degree in Sociology, and holds an MBA from California State University San Marcos. Charissa can be reached via email at cmcafee@wm.com.

Melissa Perez, Communications Manager - San Diego/Orange County Market Area

Melissa joined the Waste Management team in July 2007 bringing extensive experience in media relations, marketing, communications, collateral development, branding, community relations, broadcasting and much more. Prior to working with WM, Melissa was part of the Sharp Healthcare team and helped them to implement the highly successful Sharp Experience for customer service.

Melissa was born in Staten Island, N.Y. but now calls California home. She holds a B.A. in Communication Studies from Arizona State University. Melissa can be reached via email at mperez@wm.com.

David Ross, Senior District Manager

Charissa McAfee, Manager of Customer Experience

Melissa Perez, Communications Manager - San Diego/Orange County Market Area