Local Leadership

  Charissa McAfee, Manager of Customer Experience

  Charissa McAfee joined Waste Management in 2006 in the newly   created position of manager of customer experience for the San   Diego/Orange County market area. In this role, she works to ensure   that employees are engaged in providing exceptional service to the   company’s customers. She also manages Waste Management’s   Service Machine program, which consists of processes and standards that help the company’s local operations deliver a high level of service to its customers. In addition, Charissa performs community and municipal relations activities for the company in San Diego County.

Previously, she was the executive director of MADD San Diego County. She is an active volunteer and has served on numerous boards, including the North Coastal Prevention Coalition and the San Diego County Alcohol and Drug Advisory Board.

Charissa is a graduate of Covenant College at Lookout Mountain, Georgia, with a degree in Sociology, and holds an MBA from California State University San Marcos. Charissa can be reached via email at cmcafee@wm.com.

  Michelle Clark, Community Relations Manager

  Michelle has 12 years of experience working in the solid waste   industry, serving as the community relations manager for several   waste companies. She has worked in this capacity at Waste   Management of Orange County since 1999.

In this role, Michelle provides tours of Waste Management's local facilities, speaks to school groups, customers and homeowners associations about waste disposal and recycling and is involved with a number of local community groups. She also works with the personnel of local cities served by the company on their waste and recycling programs. She is a member of the board of directors of the Laguna Beach Chamber of Commerce.

Michelle has a B.S. in public administration from Calvin College.

  Chrystal Fennel-Denning, Recycling Compliance Manager

  Chrystal has worked for Waste Management since 1993, when she   joined the company as an accounting clerk. In 1997, she became the   contract compliance coordinator for Waste Management of Orange   County, later becoming contract compliance manager.

In this role, Chrystal works with local municipalities to ensure compliance with the California Integrated Waste Management Act, or Assembly Bill 939, the state law that requires each urisdiction in California to divert at least 50 percent of its waste away from landfills, whether through waste reduction, recycling or other means. She tracks monthly waste and recycling figures, and works with local officials to introduce new programs as necessary related to waste reduction or recycling. Chrystal's primary responsibility is for city, county and state reporting on AB 939 diversion and compliance. She also assists our cities with source reduction and recycling element (SRRE) preparation, as well as new "base year" revisions.

Chrystal is vice chair for community relations for the Orange Chamber of Commerce.  She has a degree in accounting from Irvine Valley College.